Question 1

What industries does Propacks serve?

Accepted Answer

Propacks serves brands across personal care, beauty, wellness, nutrition, household cleaning, CBD, cosmetics, essential oil, pet care, and pharmaceutical categories. Our PCR bottles and caps are suitable for liquid, viscous, and powder formulations across these industries.

Question 2

Where is my order shipping from?

Accepted Answer

Most orders ship out of our main warehouse in Los Angeles, CA. We do have other international warehouse locations. Where your order is coming from will depend on the products.

Question 3

How do I know if my product is compatible with a container?

Accepted Answer

Each product on our website has a page showing product details, a description that explains common uses, as well as "Related Products" so you can find the exact packaging solution for your project. Pro Pack Solutions Inc cannot guarantee any of our packaging options to work with the product you are putting in them; as various chemicals, oils etc. can have different reactions with glass or plastic resins. The purchaser assumes all responsibility for testing the compatibility and capacity of their products with goods sold by Pro Pack Solutions Inc.

Question 4

What is your minimum order?

Accepted Answer

We do not require a minimum order. Pro Pack Solutions Inc was created with all businesses models in mind; from small businesses and home brewers, to large corporations that simply prefer to order online. Browse around and buy as little or as much as you need!

Question 5

How can I cancel my order?

Accepted Answer

We require that all cancellations be done in writing. To cancel your order, please email us at hello@propacks.net and be sure to include your order number. Please note that once an order has been processed and shipped we cannot cancel the order. If a shipped order is no longer wanted, you are more than welcome to return it to us.

Question 6

How can I return my order?

Accepted Answer

The easiest way to return items from your order is by sending an email to hello@propacks.net with your order details. All return requests should be done in writing and must be pre-authorized by us at our sole and absolute discretion. Remember to submit your return request within 30 days of purchase. Pro Pack Solutions Inc reserves the right to charge a restocking fee of 25% of the total product price. To review our complete return policy, please check out our returns page.

Question 7

Does Propacks have a minimum order quantity?

Accepted Answer

No. Propacks does not require a minimum order. You can order as few or as many units as your project requires. This makes Propacks accessible to small brands, startups, and businesses testing new packaging formats as well as larger operations ordering at volume.

Question 8

Methods of Payment

Accepted Answer

Credit Card: Visa, MasterCard, or American Express; Check; Apple pay; Open Account

Question 9

What is a pre-authorization?

Accepted Answer

A pre-authorization is a temporary hold placed on a credit card that reserves funds for a future payment transaction. A pre-authorization lasts seven days. During the pre-authorization hold period, the funds are not available to the account holder. However, no money has been debited in the pre-authorization, the funds are simply reserved. When an order ships, payment is finalized, and funds are captured and converted to a charge against the account. If your order is cancelled before shipments are made against the order, the pre-authorization will expire, and funds will not be collected.

Question 10

Sales Tax/Exemption

Accepted Answer

Pro Pack Solutions Inc. is legally obligated to collect taxes on all shipments to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming shipments.

Proof of tax exemption must be emailed to hello@propacks.net when order is placed.

Question 11

I am ordering on behalf of a business for resale. How can I avoid paying sales tax?

Accepted Answer

In order to set you up to be tax exempt, two steps need to be completed. The first is that we need you to “register” as a customer if you haven't already. The second is for you to complete this uniform resale certificate and email it back to us.

For Florida and Washington State Resellers: If you are a registered reseller within your state, please complete the uniform resale certificate, and return it along with a copy of your Reseller Permit. We cannot accept the uniform resale certificate without the Reseller Permit.

If your order is shipping to one of the following states, please use these resale certificates instead:

Florida resale certificate

Indiana resale certificate

Louisiana resale certificate

Massachusetts resale certificate

Mississippi resale certificate

New York resale certificate

Virginia resale certificate

West Virginia resale certificate

Wyoming resale certificate

Once we have the form back, we can update your account in 24-48 hours to be tax exempt for future orders. Just be sure to log in when ordering. If you submit your Resale Certificate after your order has been confirmed, we will update your account's tax status for future orders.

Question 12

Can I establish credit terms?

Accepted Answer

Yes, established D&B rated firms purchasing over $10,000 from Pro Pack Solutions Inc, in any given year may apply for terms by supplying three references and bank information. The credit review process takes 2 to 3 weeks depending on how quickly your references respond. If you are interested, please email our customer care team for an application. A request doesn't guarantee approval.

Question 13

Privacy Policy

Accepted Answer

Pro Pack Solutions Inc. is committed to protecting your privacy. We do not sell, trade or rent any customer information.

Question 14

Secure Ordering

Accepted Answer

Our website is secured through SSL encryption. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.

Question 15

Why some of my bottles or jars looked scuffed when arrived?

Accepted Answer

Bottles and jars made from PET plastic often get scuffs and scratches during shipping. This occurs even during shipping from a manufacturer to our warehouse. This is due to the nature of PET plastic. It is virtually impossible to ship PET plastic without getting scuffs or scratches. We have found, however, that most customers can cover scuffs with labels or other forms of custom decoration, and once filled with product, most scuffs and scratches become invisible. Please be advised that PET plastic is susceptible to these markings.

Question 16

How do I know if my product is compatible with a container?

Accepted Answer

Each product on our website has a page showing product details, a description that explains common uses, as well as "Related Products" so you can find the exact packaging solution for your project. Pro Pack Solutions Inc cannot guarantee any of our packaging options to work with the product you are putting in them; as various chemicals, oils etc. can have different reactions with glass or plastic resins. The purchaser assumes all responsibility for testing the compatibility and capacity of their products with goods sold by Pro Pack Solutions Inc.

Question 17

I need a product spec sheet, how do I get it?

Accepted Answer

Most spec sheets are visible under the product description. If you do not see a product spec sheet please contact a customer service representative at hello@propacks.net with the product number.

Question 18

Does my packaging need to be cleaned or sterilized?

Accepted Answer

Packaging supplies that were purchased through Pro Pack Solutions Inc are not stored in a sterile warehouse and may need to be to be cleaned and/or sterilized depending on the intended use of the packaging supplies. Pro Pack Solutions Inc is not responsible for the cleanliness of the packaging. It is the purchaser's responsibility to clean items before use and determine the sterility requirements, depending on the use case you intend for purchased products. All products are sold as is.

Question 19

The product I am looking for isn’t on the site. Can you get it for me?

Accepted Answer

We are able to source most packaging, tools, equipment and filtration products that are not available on Propacks.net. Some products may also have customization options. Please contact us for more information.

Question 20

Charges

Accepted Answer

Shipping charges will be added to your invoice. These charges are based on packaging, shipping weight (product weight & dimension weight), destination address and method of shipment. Due to inherent variances in order size and carrier fees we are not able to publish shipping rates. For freight estimates, contact Customer Care at hello@propacks.net.

Question 21

My shipment weighed only 15 lbs but I was billed for 90 lb shipment?

Accepted Answer

Your shipment was oversized per carrier standards, and all oversized boxes are shipped at a minimum of 90 lbs regardless of actual weight. Oversized boxes are needed to pack some of our larger plastic items and most of our bulk items. We are always looking for ways to reduce the box size required to avoid the use of oversized boxes.

Question 22

Why my order arrived in a non CPS box?

Accepted Answer

In order to do our part to keep landfills as ecologically friendly as possible, we often order misprinted corrugated boxes from a local box manufacturer. These boxes would end up in landfills without ever being used, so we buy these boxes to ensure they are used at least once before being disposed of. In a small way, this helps keep landfills from filling up as quickly. Use of these packages also help keep the cost of shipping and handling down, allowing us to pass these savings on to our customers.

Question 23

Expedited Delivery

Accepted Answer

Upon request, we can expedite your shipment using FedEx or UPS. Cutoff time is 1:00 PM, PST. Additional charges may apply.

Question 24

Delivery Time

Accepted Answer

In stock items ship within 2 - 3 business days unless otherwise noted. During inventory, holiday and other busy periods, shipping may be delayed by a week or more. Transit time will vary by destination and transportation method.

Question 25

Can I pick up my order?

Accepted Answer

We do not offer will call service at this moment. Please contact our customer service at hello@propacks.net for further assistance.

Question 26

International Shipping

Accepted Answer

Orders shipping internationally require a minimum merchandise purchase of $100. All international orders require a certified cashiers check drawn on a US bank in US dollars or electronic fund transfer before product will ship (credit cards & money orders are not accepted). Freight charges are calculated at time of shipment. Please read our shipping & handling, read our terms and conditions and international, read our terms and conditions articles for more information on freight charges. Buyer is responsible for all taxes, duties, tariffs and customs laws in destination country.

Question 27

Drop/Blind Shipments

Accepted Answer

We can drop ship & send blind shipments upon request. Please indicate your request in the comment section of your online order or mention your request to a customer care advocate when ordering by phone.

Question 28

Selecting a different shipping address changed my order total dollar amount. Why?

Accepted Answer

Freight costs are calculated based on the zip or postal code to which an order is shipping. When you change your Shipping Address, you may be changing your postal code, and freight is recalculated from our warehouse to your new postal code. When freight charges change, you may be redirected to your shopping cart page to verify, and/or reselect your shipping method. This will give you an opportunity to note the change in cost.

Question 29

Free Shipping

Accepted Answer

Free shipping for orders over $380 is only valid for orders placed on Propacks.net with merchandise value of $380 or more and shipping from Propacks.net warehouse in Los Angeles, CA to an address in the continental United States. No promo code is required. Your shopping cart will reflect accurate shipping costs. See Terms & Conditions, our terms and conditions for details.

Question 30

What is PCR packaging?

Accepted Answer

PCR stands for post-consumer recycled. PCR packaging is made from plastic that has already been used by a consumer, collected through a recycling program, and reprocessed into new resin. Instead of using petroleum-based virgin plastic, PCR packaging gives used plastic a second life. The most common PCR plastics are PCR PET (rPET), PCR HDPE (rHDPE), and PCR PP (rPP).

Question 31

What does rPET mean?

Accepted Answer

rPET stands for recycled PET, also written as PCR PET. PET is polyethylene terephthalate, the plastic used in water bottles, beverage containers, and many personal care bottles. It carries resin code 1. After collection, PET is sorted, cleaned, shredded, melted, and re-pelletized into PCR PET (rPET) resin. Propacks carries rPET bottles in a range of sizes and neck finishes.

Question 32

What is the difference between PCR plastic and virgin plastic?

Accepted Answer

Virgin plastic is made from new petroleum-based feedstock. PCR plastic, such as PCR PET (rPET), PCR HDPE (rHDPE), or PCR PETG (rPETG), is made from plastic that has already been used and recycled. Using PCR reduces the demand for new petroleum, lowers energy use in production, and diverts plastic from landfill. PCR resin can vary slightly in color and clarity compared to virgin material, but performs comparably for most packaging applications.

Question 33

What percentage of PCR content does California SB 54 require?

Accepted Answer

California SB 54 requires plastic beverage containers to contain at least 15% postconsumer recycled content starting in 2022, rising to 25% by 2025 and 50% by 2030. Non-beverage plastic packaging has separate thresholds that phase in on a different schedule. Brands selling packaging in California should confirm which requirements apply to their specific product format.

Question 34

Is PCR packaging food safe?

Accepted Answer

PCR plastic can be food safe, but not all PCR qualifies. PCR PET (rPET) and PCR HDPE (rHDPE) resin used in direct food contact applications must meet FDA standards for food-contact materials. Propacks products are labeled with their PCR content and material type. If you need food-contact compliance for your application, contact us and we will confirm the regulatory status of the specific product.

Question 35

How do I know if packaging actually contains PCR content?

Accepted Answer

Ask your supplier for documentation. Reputable PCR suppliers provide certificates of analysis or third-party recycled content verification showing the percentage of post-consumer recycled material. All Propacks products are labeled with their PCR content percentage. We can provide supplier documentation on request.

Question 36

What types of plastic does Propacks carry for PCR packaging?

Accepted Answer

Propacks carries three main PCR materials. PCR PET (rPET): clear or near-clear bottles for personal care, beverage, and wellness. Resin code 1. PCR HDPE (rHDPE): opaque bottles for household, cleaning, and personal care. Resin code 2. PCR PP (rPP): caps, closures, and disc tops. Resin code 5. Propacks also carries PCR PETG (rPETG) bottles in select styles, which offer clarity similar to glass with the flexibility of plastic.

Question 37

Can PCR packaging be recycled again after use?

Accepted Answer

Yes. PCR PET (rPET) and PCR HDPE (rHDPE) bottles carry the same resin identification codes as their virgin counterparts and are accepted in standard curbside recycling programs. PCR PET (rPET) has resin code 1 and PCR HDPE (rHDPE) has resin code 2. After collection, the material can be reprocessed into new PCR resin, continuing the recycling loop.

Question 38

What is the difference between PCR and pre-consumer recycled content?

Accepted Answer

Post-consumer recycled (PCR) content comes from material that a consumer used and then recycled, such as plastic bottles collected from curbside bins. Pre-consumer or post-industrial recycled content comes from manufacturing waste that never reached a consumer, such as factory trim or off-spec production runs. Most sustainability regulations and standards specifically require post-consumer recycled content, not pre-consumer.

Question 39

What is SB 54 and how does it affect my packaging?

Accepted Answer

SB 54, the California Plastic Pollution Prevention and Packaging Producer Responsibility Act, is a California law that requires plastic packaging sold in the state to meet minimum post-consumer recycled content thresholds and recyclability standards. Brands selling packaged goods in California need to understand which requirements apply to their packaging format and timeline. Propacks can help you source PCR packaging that meets these requirements.

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