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Frequently Asked Questions
Find answers to common questions about our products, orders, and policies.
general
What industries does Propacks serve?
Order
Where is my order shipping from?
How do I know if my product is compatible with a container?
What is your minimum order?
How can I cancel my order?
How can I return my order?
ordering
Does Propacks have a minimum order quantity?
Payment
Methods of Payment
What is a pre-authorization?
Sales Tax/Exemption
I am ordering on behalf of a business for resale. How can I avoid paying sales tax?
Can I establish credit terms?
Privacy/Security
Privacy Policy
Secure Ordering
Product
Why some of my bottles or jars looked scuffed when arrived?
How do I know if my product is compatible with a container?
I need a product spec sheet, how do I get it?
Does my packaging need to be cleaned or sterilized?
The product I am looking for isn’t on the site. Can you get it for me?
Shipping
Charges
My shipment weighed only 15 lbs but I was billed for 90 lb shipment?
Why my order arrived in a non CPS box?
Expedited Delivery
Delivery Time
Can I pick up my order?
International Shipping
Drop/Blind Shipments
Selecting a different shipping address changed my order total dollar amount. Why?
Free Shipping
sustainability
What is PCR packaging?
What does rPET mean?
What is the difference between PCR plastic and virgin plastic?
What percentage of PCR content does California SB 54 require?
Is PCR packaging food safe?
How do I know if packaging actually contains PCR content?
What types of plastic does Propacks carry for PCR packaging?
Can PCR packaging be recycled again after use?
What is the difference between PCR and pre-consumer recycled content?
What is SB 54 and how does it affect my packaging?
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